Privacy Policy

Last updated: January 30, 2025 | Version: 1.0

1. Who We Are

Araeo App ("we," "our," or "us") operates the Araeo desktop application and the website at araeo.com. We're committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

We collect minimal data to improve our products and provide you with the best experience. Here's exactly what we collect across our platforms:

Important: We do not collect personal information like names, email addresses, or account credentials unless you voluntarily provide them (e.g., through contact forms or support requests).

3. How We Use Information

We use the collected information solely to:

• Improve our products: Understanding how features are used helps us prioritize development
• Fix bugs and crashes: Error reports help us identify and resolve issues quickly
• Optimize performance: Performance metrics help us make the app faster and more reliable
• Provide support: When you contact us for help, we may use technical data to assist you
• Ensure security: Monitoring helps us identify potential security issues

We never: Sell your data, use it for advertising, or share it with third parties for their marketing purposes.

4. Analytics & Tracking

PostHog Analytics

We use PostHog for privacy-focused analytics. Here's how we've configured it to protect your privacy:

• Desktop App: Analytics can be completely disabled via the settings toggle
• Website: Cookieless mode - no cookies are set, data stored in memory only
• Data Location: Analytics data is processed on PostHog's US servers
• Retention: Analytics data is automatically deleted after 30 days
• No Personal Data: We don't track personal information or create persistent profiles

Respecting Your Preferences

We honor the following privacy signals:

• Global Privacy Control (GPC): If your browser sends a GPC signal, we automatically disable tracking
• Do Not Track (DNT): We respect DNT headers when detected
• Desktop Opt-Out: Use the toggle in the app settings to disable analytics entirely

5. Data Storage & Security

Where Your Data Lives

• Website Data: Temporarily stored in browser memory only (no persistent storage)
• Desktop App Data: Stored locally on your device under your control
• Analytics Data: Processed by PostHog on secure servers in the United States

Security Measures

We implement industry-standard security measures including encrypted communications, secure data transmission, and limited data access. However, no method of transmission over the internet is 100% secure.

Data Retention

• Analytics: 30 days, then automatically deleted
• Crash Reports: 90 days for bug resolution
• Support Requests: As long as necessary to resolve your issue
• Local App Data: Under your control - delete anytime

6. Your Rights & Controls

You have the following rights regarding your information:

Access & Control

• Access: Request information about what data we have about you
• Correction: Request corrections to any inaccurate information
• Deletion: Request deletion of your information from our systems
• Portability: Request a copy of your data in a portable format
• Opt-Out: Disable analytics collection at any time

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@araeo.com. We'll respond within 30 days and verify your identity before processing requests.

7. International Transfers

Our analytics provider (PostHog) processes data on servers located in the United States. If you're located outside the US, your information may be transferred to and processed in the US under appropriate safeguards and in compliance with applicable data protection laws.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at privacy@araeo.com and we will promptly delete it.

Parents: If you believe your child has provided us with personal information, you have the right to contact us for deletion of that information.

9. State Privacy Rights

California Residents (CCPA/CPRA)

Under California law, you have additional rights:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of "sale" or "sharing" of personal information
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

Note: We do not sell or share personal information as defined by California law, and we do not use personal information for automated decision-making.

Other State Rights

If you're a resident of Virginia, Colorado, Connecticut, Utah, or other states with privacy laws, you may have similar rights. Contact us at privacy@araeo.com for information about exercising these rights.

10. Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes:

• We'll update the "Last Updated" date at the top of this policy
• We'll increment the version number
• For significant changes, we may provide additional notice

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Response Time: We typically respond to privacy-related inquiries within 2 business days, and will fulfill verified requests within 30 days as required by applicable privacy laws.